Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
͏
Technology Stack:
- Data Processing: Apache Spark, Kafka, ANSI SQL, FTP
- Data Formats: JSON, Avro, Parquet
- Platforms: Hadoop (HDFS/Hive), Snowflake, Apache Iceberg, Sybase IQ
Core Competencies:
- Strong ownership and delivery focus
- Excellent stakeholder communication and collaboration skills
- Ability to work with global teams across time zones
- High integrity and professionalism
- Proactive mindset with strong problem-solving ability
- Ability to manage ambiguity and adapt to new technologies
͏
Technology Stack:
- Data Processing: Apache Spark, Kafka, ANSI SQL, FTP
- Data Formats: JSON, Avro, Parquet
- Platforms: Hadoop (HDFS/Hive), Snowflake, Apache Iceberg, Sybase IQ
Core Competencies:
- Strong ownership and delivery focus
- Excellent stakeholder communication and collaboration skills
- Ability to work with global teams across time zones
- High integrity and professionalism
- Proactive mindset with strong problem-solving ability
- Ability to manage ambiguity and adapt to new technologies
͏
Technology Stack:
- Data Processing: Apache Spark, Kafka, ANSI SQL, FTP
- Data Formats: JSON, Avro, Parquet
- Platforms: Hadoop (HDFS/Hive), Snowflake, Apache Iceberg, Sybase IQ
Core Competencies:
- Strong ownership and delivery focus
- Excellent stakeholder communication and collaboration skills
- Ability to work with global teams across time zones
- High integrity and professionalism
- Proactive mindset with strong problem-solving ability
- Ability to manage ambiguity and adapt to new technologies
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.