Job Description
Role Purpose
Experience in ADAS mapping, HD maps, lane-level data, road attribute extraction, automotive mapping, AI annotation / validation, geospatial data operations, solution consulting, pre-sales or proposal support.
Essential Skills
- ADAS and HD map understanding
- lane-level intelligence
- road attribute extraction workflows
- autonomous driving support use cases
- geospatial data operations
- ability to build POVs and solution concepts
- support strategic pursuits and RFPs
- conduct automotive / ADAS demos
- excellent English written and verbal communication for global client interaction
Roles and Responsibilities
- Create ADAS solution concepts and lane-level intelligence offerings
- define road attribute extraction workflows
- build POVs around HD maps and autonomous driving support
- conduct automotive / ADAS demos
- support RFPs and strategic pursuits
- track ADAS mapping industry trends
- create reusable solution collaterals and client presentation content
- work with GIS analysts and delivery teams on HD map demo creation, road network analysis, mobility datasets and AI annotation / validation demos
- conduct workshops and demos for mapping clients
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Do
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Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
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Strategy Planning with Senior Stakeholders
- Collaborate with leaders to provide strategic and operational plans associated with the account
- Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
- Ensure a deep enough understanding of clientsâÃÂàindividual experiences to head off potential issues before they become problems
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Contract compliance & adherence
- Ensure all SLA parameters are met in the account and maintain a green card at all times
- Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
- Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
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Delivery governance in the account
- Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
- Ensure a green card for all accounts in terms of performance and quality
- Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
- Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
- Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
- Ensure regular invoicing as per the contract terms and condition
- Forecast and track key account metrics
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Invoicing
- Timely submission of invoices to the client as defined in the SOW
- Provide information required and resolve any invoicing issues raised by the client
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Collect and analyze statistics (costs, customer service metrics etc.)
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Assume responsibility of budgeting and tracking expenses
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Ensure outstanding performance against key metrics mentioned in the agreement
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Regular cadence around contract compliance
- Evaluate performance with key metrics (accuracy, customer service metrics etc.)
- Set direction for the team, track progress against targets through regular cadence calls and course correct as require
- Drive the focus of the team on quality and adherence to contract compliance processes
- Drive and implement structured cadence around quality, both process and transactional
- Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
- Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
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- Resource Allocation & Retention
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with delivery head
- Ensure retention by offering relevant trainings and certifications of all allocated resources
- Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
- Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Experience: 5-8 Years .
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