Job Description
Job Title:  Deputy Manager-Training
Req Id:  78993
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/7/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Qualification: Graduation Mandatory, Post graduation not mandatory

Experience: Overall Working Experience 120 Months +

Experience Breakup: 

  • Trust & Safety domain 
    * min 1 year experience in leading a large training tea

Essential Hiring Skills:

* Experience in Trust & Safety domain
* Excellent stakeholder management skills
* Excellent Customer Management skills
* Strong organizational skills and ability to multitask and prioritize work
* Proven ability to work independently in a fast-paced environment           
* Excellent communication skills to share findings in an understandable and actionable manner
* Broad understanding of training and development
* Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoin

Good to have Hiring Skills:

  • The candidate should possess understanding of risk management & compliance activities as applicable to this functional role.
    * Proven ability in managing dynamic and multiple workflows (Large Teams)
    * Certification in Trust & Safety Domain
    * Six Sigma or Lean Trained & Certified
    * Understanding of Content Moderation Operations
    * Understanding of Gen AI

Responsibilities:

Candidate is expected to lead a team of Trainers and training leads (Assistant Managers) and will report to the Talent Skilling function Lead (Senior Manager / Manager) for the respective tower

  • Manage and Govern KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team                                                        
    * Structure on-boarding, Training requirements, Pre Process, Customer Visits etc.                                                        
    * Ensure that all new employees go through the defined learning path for their respective roles in the account                         * Report and Resolve pre-process and process training issues identified by Process SMEs and new employees                           * Govern and mitigate issues identified during progress of new hires during OJT and GO-live                                                   * Strategize refresher and remedial training for existing employees                                                        
    * Ensure all regulatory requirements are complied with from time to time                                                        
    * Maintain Policy and Training data and information                                                        
    * Ensure generation of policy and training reports from time to time are streamlined                                                        
    * Ensure generation of policy and training reports from time to time are streamlined                                                        
    * Support any administrative tasks like policy sync, policy creation, policy maintenance and trainer roster and scheduling of connect sessions and forums                                                        
    * Review policy and training content as per client requirement and training readiness                                                        
    * Provide feedback and coaching to policy specialists and trainers                                                        
                                        

Location: Hyderabad (WFO)
Mandatory Skills: Training (Ops) .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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