Job Description
Manager - GIS Operations - Hyderabad
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Experience Breakup - At least 3–5 years in a mid-to-senior management capacity and Proficiency in GIS based process with proven track record of managing businesses that are aligned with Maps and Equivalent Ecosystems
Operational Control : Overseeing daily operations, creating SOPs, managing performance metrics, and implementing automation for efficiency
Team Management : Leading, managing, and mentoring teams, including capacity planning and hiring
Financial Management : Oversee the budget and P&L for the assigned business unit; drive cost-optimization and revenue growth strategies
Client Relations : Act as the primary point of contact for client stakeholders; lead Weekly/Monthly Business Reviews (WBR/MBR)
Strategic Leadership : Implement automation and Lean/Six Sigma methodologies to streamline workflows and reduce manual effort
People Development : Mentor Assistant Managers and Operations Managers; oversee succession planning and attrition management
Experience : 10+ years in the BPO/ITeS industry, with at least 3–5 years in a mid-to-senior management capacity
Analytical Rigor : Ability to interpret complex data sets to identify trends and operational bottlenecks
Communication : Exceptional executive presence with the ability to negotiate and influence both internal and external stakeholders
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- Resource Allocation & Retention
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
- Optimize manpower and minimize leakages by working closely with delivery head
- Ensure retention by offering relevant trainings and certifications of all allocated resources
- Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
- Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.