Job Description
Job Title:  Gen AI Consulting
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  5/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Gen AI Consulting

Sr AI Lead Engineer:7-12 years of experience in software development. 3+ years of hands on experience delivering AI/ML solutions in production environments. Proven experience building and deploying generative AI solutions using OpenAI compatible APIs. Demonstrated ability to lead end to end delivery of AI powered solutions across cross functional teams. Technical Skills: Advanced proficiency in Python for AI/ML development, experimentation, and automation. Strong experience with deep learning frameworks such as PyTorch, TensorFlow, and Scikit Learn. Solid understanding of RAG (Retrieval Augmented Generation) architectures, including vector databases and semantic search. Hands on experience with Azure OpenAI, LLM Gateway, Azure Functions, Azure Monitor, and Application Insights. Experience with cloud based AI and data services, including Databricks. Expertise in Azure Document Intelligence, OCR pipelines, and enterprise document processing. Experience or knowledge of agentic AI frameworks, AI Foundry patterns, LangFuse style observability, and enterprise search. Familiarity with NLP, Speech AI, Vision AI, and both supervised and unsupervised machine learning techniques. Experience with GitHub and M365 Copilot in modern development workflows. Preferred Qualifications: Experience publishing research or contributing to open source AI initiatives. Experience designing AI systems for regulated or enterprise environments. Strong understanding of AI governance, responsible AI practices, and compliance frameworks. Prior experience mentoring technical teams or leading research initiatives. AI Skills: All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to: Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise. Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows. Continuous Learning: Stay current with evolving AI capabilities and features and apply them to improve delivery quality and velocity.

 

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Do

  • Oversee and support process by reviewing daily transactions on performance parameters
    • Review performance dashboard and the scores for the team
    • Support the team in improving performance parameters by providing technical support and process guidance 
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Ensure standard processes and procedures are followed to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract 
    • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by monitoring compliance with service agreements

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: GenAI Consulting for Apps & Infra .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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