Job Description
Job Title:  ITIL Problem Mgmt -6 to 10 Yrs - Bng, Chn, Hyd, Pune
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  4/12/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ITIL Problem Mgmt -6 to 10 Yrs - Bng, Chn, Hyd, Pune

8 to 10 years exp in IT operations with strong focus on Problem Management & CSI. Hands-on experience with ITIL v4 practices (Problem, Incident, Change, Knowledge, CSI). Strong experience in creating detailed RCAs and facilitating cross-domain analysis.  Trend analysis, repeat incident elimination, proactive problem discovery. Experience with new gen tools AI and GenAI and AI agents. Monitoring improvements & automation adoption. Knowledge of KEDB lifecycle, workarounds & permanent fix tracking. Strong  stakeholder management skills.

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KEY SKILLS AND COMPETENCIES
•    8-10 years exp in driving the service operations. 
•    Min 8 year of experience in managing the IM and MIM processes
•    Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
•    Strong analytical, communication, presentation and reporting skills
•    Good leadership, people management and operational skills
•    Should have exposure to ITIL practices.
•    Good written & verbal communication skills
•    Experience in helpdesk environment
•    Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
•    Ability to work in shift and flexible schedule 
•    Ability to motivate staff 
•    Excellent team skills with ability to listen and contribute to discussions and meetings
•    Building & Maintaining Relationships 
•    End to end ownership for customer satisfaction through levels of support
•    Planning and organization & working well with Virtual Team 
•    Virtual Team Management Skills
•    Relationship Management for services and vendors interface

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Mandatory Skills: ITIL Problem Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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