Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Rate :- 140K/M
exp :- 8+ yrs
loaction :-Hyderabad  
  • 6+ years of relevant experience in networking technologies, especially in driving large-scale, data-driven projects.
  • In-depth experience with TCP/IP, packet sniffers and packet flow.
  • Basic knowledge in Python scripting.
  • In-depth and working knowledge of BGP and OSPF.
  • Experience with the following technologies: Routing & Switching
  • Strong working experience on Cisco / Juniper / Arista platforms.
  • Experience with Networking OS, such as EOS, IOS, IOS-XR, NXOS, JUNOS etc..
  • Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD etc...
  • Good knowledge in fundamentals of networking.
  • Firmware Upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions’ customers.
  • Config Refreshes; it's critical for unblocking new revenue/capacity and bringing devices to a managed state. Supporting operational tickets volume will impact on our ability to respond to critical customers incidents. Resources will use automation to complete work and develop scripts for routine tasks
  • Using existing procedures and tooling to develop and safely complete network changes.
  • Participating in operational rotations providing break-fix support.
  • Identifying actionable incidents using monitoring systems, with strong analytical problem-solving skills to mitigate network events/incidents.
  • Following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
  • Providing on-call support services as needed, with varied and complex job duties requiring independent judgment (including nights, weekends, and holidays)

Responsibilities:

  • Identify incident patterns and drive for problem resolution.
  • Drive continuous improvements of the networking service, focusing on automation to manage scale and optimize efforts through appropriate tooling.
  • Provide technical expertise to perform root cause analysis of service interrupting incidents and develop strategies to prevent recurrence.
 

 

Mandatory Skills: Network Data Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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