Job Description
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Mainframe CICS Admin͏
The ideal candidate for this role will have the below experience and qualifications:
- Experience in upgrade/install of CICS Transaction Servers, zCEE, CICS PA and other vendor products (CAFC) along with maintenance by applying FIX packs periodically.
- Installation and tuning processes and procedures for CICS webservices and CICSplex System manager, JVM Servers and Angels stated tasks so that all CICS services and infrastructures meet operational targets.
- Should be self-sufficient and able to perform most of the tasks involved in his/her role without assistance.
- Good knowledge on monitoring and administrative tools like Omegamon, Sysview or any other equivalent for support.
- Identify performance bottlenecks and provide administrative solutions where appropriate.
- Working knowledge of System z communications and Systems Network Architecture (SNA) concepts
- Ability to interpret and utilize assembler output listings.
- Monitor ticketing tool to resolve incidents and requests within agreed SLAs.
- Adopt to weekends to support which get planned on rotational basis to change implementation and supports client systems for 24/7 on rotational basis.
Requirements
To be successful in this role, we are looking, A candidate with problem solving skills, who takes accountability and responsibility in troubleshooting, researching, and resolving application issues with:
- Utilizing system diagnostics tools like CA SYSVIEW / Omegamon / Main view, Fault Analyzer, CICS PA to arrive at problem solutions, Hands on CICS SSL Setup Troubleshooting
- Understating of CICS Application Architecture (CMAS/MRO and NON MRO), design and maintenance, for CICS connections from CICS as well Off host DataPower , WAS, JAVA to analyze architecture and security issues, and perform advanced troubleshooting.
- Working knowledge of z/OS Job Control Language (JCL).
- Tool - Service Now for Incident/Change Management, BMC Remedy On-Demand Tool.
- Ensure documentation of all DR related operational processes and procedures.
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Experience: 5-8 Years .
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