Job Description

Job Title: Senior ServiceNow Developer – ITSM & ITOM

Experience: 7+ Years

Location: Hydrebad

Rate :- 230K/M 

Work Mode: Hybrid / Remote / Onsite (as applicable)

Job Summary:

We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.

Key Responsibilities:

· Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).

· Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.

· Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.

· Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.

· Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.

· Optimize performance and scalability of ServiceNow instances.

· Participate in testing, QA, and production deployment activities.

· Create and maintain technical documentation for implementations and customizations.

· Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

Required Skills & Experience:

· 7+ years of hands-on experience in ServiceNow development and administration.

· Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.

· Proficient in JavaScript, Glide API, and Flow Designer.

· Deep understanding of CMDB structure, data models, and dependency mapping.

· Experience working with MID Servers, credentials management, and probes/sensors.

· Expertise in building custom applications and configuring portal widgets (Service Portal).

· Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.

· Experience with version upgrades, clone management, and patching activities.

· Familiarity with Agile/Scrum development practices.

Preferred Qualifications:

· ServiceNow Certified System Administrator (CSA) – Mandatory

· Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred

· Exposure to DevOps, App Engine, or SecOps is a plus

· Experience working in large enterprise environments is desirable

Soft Skills:

· Strong analytical and problem-solving skills

· Excellent communication and interpersonal abilities

· Ability to work both independently and as part of a team

· Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

͏

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

͏

Deliver

͏