Job Description
GIS Operations Manager
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Grade: Manager
Location: Hyderabad
Band: C1
Process: Non-Voice
Academic: Graduate
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Management of daily activities of a team size of 200+ analysts
Engages in Customer Escalations
Ensures achievement of all system, team and individual Customer Service goals and standards
Manages Key performance indicators
Responsible for administrative aspects including reporting
Superior communication (oral, written), presentation, and interpersonal skills
Demonstrates ability to develop and implement process enhancements including technology and performance
Ability to plan, prioritize, organize and communicate/sell effectively
Experience in goal setting (defining and prioritizing specific, driving objectives)
Responsible for Process level compliance on various standards
Backup for the SDM in absence
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Mode: WFO
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.