Job Description
Job Title:  PRODUCTION AGENT L1
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  2/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

Should have very good communication skills and basic knowledge of Customer Support and Seller Support. Should be able to follow policies & procedures diligently as prescribed by the business

͏

Skills Required:

·                     Excellent communication skills in English and Hindi

·                     Proactive and positive approach to tasks.

·                     Should be able to handle customer/seller queries.

·                     Strong work ethic and ability to work with minimal supervision.

·                     Should be able to follow policies & procedures diligently as prescribed by the business.

·                     Strong analytical and logical reasoning skills.

 

Specifications:

·                     Work location- Hyderabad

·                     Should be flexible to "Work from office"

·                     Should be flexible to work in Rotational shifts (Including night shifts)

·                     Need immediate joiners only

·                     Working days- 5 Days a week with 2 days of rotational week off.

·                     Only Graduates are eligible to apply.

·                     Any pursuing candidates are not eligible to apply (Graduation or Post Graduation)

 

͏

Skills Required:

·                     Excellent communication skills in English and Hindi

·                     Proactive and positive approach to tasks.

·                     Should be able to handle customer/seller queries.

·                     Strong work ethic and ability to work with minimal supervision.

·                     Should be able to follow policies & procedures diligently as prescribed by the business.

·                     Strong analytical and logical reasoning skills.

 

Specifications:

·                     Work location- Hyderabad

·                     Should be flexible to "Work from office"

·                     Should be flexible to work in Rotational shifts (Including night shifts)

·                     Need immediate joiners only

·                     Working days- 5 Days a week with 2 days of rotational week off.

·                     Only Graduates are eligible to apply.

·                     Any pursuing candidates are not eligible to apply (Graduation or Post Graduation)

 

͏

  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Payment and Fraud( Trust & Safety) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.