Job Description

Designation: Deputy Manager- Process Excellence

Band: B3

BPO-Non Voice

Shift: As per client 5 days WFO

Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute

Ranage of experince in months: 

• ConsultingExperience
• Minimum 2 years as Quality & Process Excellence practitioner & total 6 years of overall Experience

Experince Required: Quality / Process Excellence

Must Have Skills:

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering.
• Exposure to ISO, CMMi or COPC will be added advantage.
• Consultingexperience in Shared Services Set up/BPO space is desirable.
• Maps , Labelling  experience.

Good to have hiring Skills:

• Programmanagement & change management
• Problemsolving tools/ analytical skills
• Excellentcommunication / interpersonal, facilitation skills
• High energylevel, confident, assertive and team player

Responsibilities:

• Responsible for driving quality initiatives for Wipro / Client Accounts.
• Working withdispersed cross functional teams  on organizational process (re)-design or industry specific business processes
• Leveragebusiness optimization & innovation tools & application forprocess re-engineering
• Benchmarkingprocesses, Mgmt dashboard set up & building the best practices repository.
• Changeplanning and management for deployment of re-designed processes and best practices for large teams without reporting relationship.
• Facilitating workshops, remote groups and leading process diagnostic for articulationof process issues and solution formulation.

Location: Hyderabad

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver