Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

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Responsibilities :

- Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person.
- Develop and deliver comprehensive training programs for new and existing Waymo Mapping specialists.
- Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge.
- Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment.
- Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes.
- Maintain training trackers, reports, and performance summaries for each batch.
- Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date.
- Identify performance gaps during training and initiate timely coaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum.
- Maintain high engagement levels and ensure training SLAs are met.
- Stay up-to-date with the latest Waymo mapping technologies, tools, and best practices to incorporate them into training

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Must have skills :

Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process)
- Must be a graduate (Bachelor’s degree in any stream)
- Strong facilitation, communication, and presentation skills
- Good understanding of training metrics, documentation, and batch lifecycle
- Proficiency in using MS Office, Google Workspace, and LMS platforms
- Ability to manage training across multiple time zones and high-volume ramps

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