Title: Production Agent - L1
Requisition ID:
73379
City:
Hyderabad
Country/Region:
IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Mandatory Skills: Geographic Info. Systems(Car support)
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Job Description
Role Purpose
The purpose of the role is to provide effective support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
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Must Have
- Product and operational expertise within Google Maps, features and workflows and should be familiar with Google tools and workflows.
- Has the ability to make judgements based on practice and previous experience
- Excellent communication skills in order to provide client service
- Good listener and communicator who effectively conveys information verbally and in writing
- Strong interpersonal and people management skills
- Strong analytical skills with an ability to solve issues with a win-win negotiation approach
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Job Description
- Meeting SLA Targets, as per the defined targets
- Updates himself/herself regularly with Company policies on Information Security Management System
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work
- Ensure adherence to Customer’s policies and procedures
- Cooperate with Compliance and Security officers with Security Investigations
- Access rights compliance
- Is responsible for meeting individual productivity and quality targets with focus on personal growth and development
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.