Job Description
Job Title:  Program Manager 1
City:  Hyderabad, Bengaluru, Gurugram
State/Province:  Haryana, Karnataka, Telangana
Posting Start Date:  6/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

Role Description
This role is responsible for overseeing the planning, execution and successful delivery of a specific program or a workstream of a larger customer program within Wipro, from deal closure to a steady-state. 

The role holder is the point of contact for this specific program / workstream and is expected to drive the strategic planning, interface closely with cross-functional teams to ensure execution and successful delivery of the program. This role will involve collaborating with multiple service teams, cross-functional teams and managing client engagements. 

͏Roles & Responsibilities

Client Leadership & Governance:

  • Serve as the primary program point of contact; run an executive‑ready governance cadence: daily operations huddles, weekly risk/KPI reviews, Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) with clear narratives and action trackers.
  • Translate client objectives into a quarterly/annual program plan with milestones, interdependencies, capacity plans, and risk mitigations.

SLA, Quality & Delivery Assurance:

  • Own contractual SLAs/OLAs and drive early‑warning mechanisms, root‑cause analysis, and permanent corrective actions.
  • Establish and maintain SOPs, playbooks, and process controls, lead change management for new workflows and releases.

Compliance, Risk & Controls:

  • Ensure adherence to client and internal policies maintain a live RAID register; prepare for and pass audits with zero major non‑conformities.
  • Partner with InfoSec/Legal/Privacy to assess changes, exceptions, and incident responses; document decisions and approvals.

Reporting, Analytics & Insights:

  • Build and publish a standardized metrics pack (daily/weekly/MBR/QBR) with drill‑downs by site/LOB/workflow; leverage BI tools to identify trends, variances, and growth opportunities.
  • Convert operational data into actionable narratives for executives—what happened, why it happened, what we’re doing next, and expected impact.

Financials & Commercials:

  • Track run‑rates, unit economics, and variance to plan; manage SOW baselines, CRs, margin levers, and ramp/transition economics in partnership with Finance and Delivery leadership.

Organic Growth & Value Realization:

  • Identify white‑space opportunities (new workflows, geographies, languages, premium support tiers); build business cases and partner with Sales for proposals and pilots; own value realization tracking post‑win.

People Leadership:

  • Lead a matrixed, multi‑time‑zone team (Team Leads/OMs/QA/Trainers/BI Analysts); set objectives, coach for performance, and drive engagement.
  • Champion continuous improvement (Lean/Kaizen) and capability building across teams and partner ecosystems.

Q͏ualifications

Key Skills Required

  • Program Excellence: Strategic Thinking, Execution Excellence, Commercial Acumen for Profits, Revenues and Growth, Risk and Governance, Change Management, Stakeholder Management 
  • Collaboration: Ability to Collaborate Across Different Points of View / Different Cultures/ Different teams / Function, Collaborate to build alliances and find win-win solutions 
  • Conflict management with tact and diplomacy
  • Outcome Ownership: Outcome Ownership Across the Program, Resource Mobilisation, Agile Implementation In Project, Managing trade-offs against competing priorities
  • Reliable Partner: Committed to Clients Success, Builds Trust and Credibility, Executive Presence
  • Building High performing teams: Builds Successful Teams that Encourage High Performance
  • Creative Intelligence: Creative Problem Solving and Innovation, ractices Systems Thinking, Resourceful
  • Agility: Speed in adaptation, response and execution, Learning agility, self-motivated to learn, ability to multi-task

͏Qualifications

Qualifications

  • 10+ years of progressive experience in technology project and program management, with at least 5 years of experience specifically in managing customer programs
  • Excellent understanding of technologies and industry vertical domain areas.
  • Demonstrated expertise in specified technology areas and awareness of latest trends in the industry
  • Demonstrated experience in leading complex system integrations, data migrations and application customizations. Proficiency in risk management and financial analysis.
  • Excellent communication, negotiation and stakeholder management skills, with the ability to interact effectively with senior executives, clients and cross-functional teams in a matrix set-up.

Nice to Have

  • Domain familiarity with content operations, ads policy/review, support operations, or data quality programs.
  • Exposure to advanced reporting (SQL basics), experimentation/AB testing, and GenAI‑assisted tooling (for productivity and quality).

Behavioral Competencies

  • Executive presence and stakeholder management
  • Bias for action; strong problem‑solving and structured thinking
  • Ownership, resilience, and a continuous improvement mindset
  • Cross‑cultural communication and inclusive leadership

Work Conditions

  • Global time‑zone coverage with flexibility for early/late stakeholder calls; travel up to 10–20% for client reviews, transitions, and audits.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.