Job Description
Position: Senior Group Leader
Wipro Band: B3
Voice/ Non-Voice: Non-Voice
Shift: 24*7
Qualification: Graduation
Experience: Minimum 6 Years
Experience Breakup: Lidar Labelling
Essential Hiring Skills:
Knowledge of LIDAR Labelling Project is a must
Good Interpersonal & people management skills with good problem-solving approach.
Need to handle a span size of 100 HC
Excellent verbal & written communication & presentation skills
Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
Good working knowledge on Labelling tools
Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
Ability to exercise managerial judgment and perform as a mentor
Leadership skills / Team Management Skills
Ability to drive results against SLA performance indicators
Good to have Hiring Skills:
Lidar Labelling, Good to have knowledge on 4D,2D Labelling, Lanes, Map edges
Responsibilities:
Responsible for the end-to-end operations delivery
Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations
Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance
Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
Provide coaching and feedback to team members to enable them to improve their performance
Drive reward and recognition activity on the floor
Client management and drive client feedback
Ensure compliance with internal policies and procedures, external regulations and information security standards
Hold appraisal for the Process leaders and Team leaders in the Hierarchy
Drive people initiatives, Ideations, and Projects by team or by customers
Meeting the SLA of Attrition, Shrinkage etc...
Ensures attrition is within the benchmark and takes initiatives to retain people.
Driving People Engagement and developing the leadership skills of their direct reportees, ensuring that there is succession planning for all critical resources
Languages: English (Read/Write/Speak)
Nationality: Indian
Job Location: Hyderabad (Hybrid) - 3 days in a week from office
Experience: 5-8 Years .
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