Job Description
Job Title:  Senior Group Leader
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  6/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position: Senior Group Leader

Wipro Band: B3

Voice/ Non-Voice: Non-Voice

Shift: 24*7 (Flexible working, might require working on weekends)

Qualification: Graduate in any stream

 

Certifications

Lean, Green Belt, Six Sigma certified candidates will be preferred
 

Principal Responsibilities:

  • Handle team of supervisors (B1 & B2) who have 15 to 20 team members from general administration point of view

  • Responsible for driving overall process performance on assigned KPIs and manage SLAs.
  • Taking up projects for continuous process excellence and improvement. Meeting and exceeding process performance expectations
  • People Management and Development
  • Attending internal and external calls for strong team calibration on common goals
  • Joining management in new hire process which includes driving internal referrals, taking interviews also
  • Conduct R&R, Fun activities and arrange for team engagement initiatives
  • Play the SPOC role to coordinate with all support functions on any requirements
  • Client interactions, response to emails & RCAs, Review presentations
  • Staffing & Scheduling in coordination with OPS / WFM / MIS
 

Critical Skills Required

  • Should have managed a team of 15-25 members for a minimum of 18 months. Candidate with experience in managing bigger team for more duration will get preferred.
  • Candidates with experience in managing quality team will be preferred. Candidate should have proven track of process quality and other KPI management

  • Need basic knowledge of P&L, CSAT, Manpower Planning & Scheduling

  • Should be a people's person and be approachable for any issues right from frontline to all supervisors in the process
  • Strong Analytical ability along with a drive on operational efficiencies
  • Must have strong communication skills in English (Written and Verbal)
 

Languages: English (Read/Write/Speak)

 

Nationality: Indian

 

Job Location: Hyderabad, Work from office
Mandatory Skills: Content Moderation .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.