Job Description
Job Title:  ServiceNow Lead Developer (ITSM & ITOM Service mapping)
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  5/4/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ServiceNow Lead developer (ITSM & ITOM service mapping)

ExPERIENCE: 8-10YEARS

RELEVANT: 7YRS ON SERVICENOW

LOCATION: Hyd/Chennai/Pune.

Key Responsibilities

  • Execute Service Mapping activities per wave plan for up to 40 applications, including initial map creation and iterative fine-tuning.
  • Implement mapping methods and configure entry points as defined; validate relationship mappings and dependencies.
  • Troubleshoot mapping issues (credential/access, pattern behavior, discovered data gaps) and perform pattern tuning/refinements.
  • Coordinate with application owners and stakeholders for dependency validation and map testing; incorporate feedback from UAT.
  • Support service modelling tasks for mapped applications, including relationship adjustments and foundation data population as needed.
  • Build/adjust reports and dashboards for service maps as required by the SOW.
  • Contribute to technical documentation of maps and participate in knowledge transfer and hypercare support.

Primary Deliverables / Outputs

  • Configured service maps delivered per wave with completion/status reporting.
  • Refined maps and tuned patterns to improve accuracy and reduce noise.
  • Service modelling updates in CMDB for mapped applications (in collaboration with the architect).
  • Inputs to reports/dashboards for service maps.
  • Map-level technical documentation and updates to baseline documentation as required.
  • KT materials and hypercare support artifacts (defect logs, fixes, runbooks).

Core Skills

  • Hands-on configuration of ServiceNow ITOM Service Mapping and understanding of discovered CI relationships.
  • Ability to troubleshoot mapping outcomes and apply pattern tuning/refinements.
  • Working knowledge of CMDB classes/relationships and service modelling concepts.
  • Comfort working with stakeholders to validate dependency maps and capture application-specific details.
  • Strong attention to detail and documentation discipline.

Experience

  • 6+ years ServiceNow development/configuration experience; 4+ years in ITOM Service Mapping delivery.
  • Experience mapping a portfolio of applications with mixed complexity and delivering in wave-based rollouts.
  • Experience supporting SIT/UAT cycles and resolving defects in collaboration with cross-functional teams.

Tools / Technologies

  • ServiceNow ITOM Service Mapping
  • ServiceNow CMDB
  • ServiceNow Reporting/Dashboards
  • Collaboration tools (Teams/Outlook) and documentation (Word/PDF)

Preferred Certifications

  • ServiceNow CSA
  • ServiceNow CIS – Discovery (preferred)
  • ITIL Foundation (nice-to-have)

͏
Mandatory Skills: ServiceNow Integrations and Automation .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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