Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

͏Key Responsibilities:

• Collaborate with clients to understand business challenges, technical requirements, and desired outcomes.
• Lead discovery workshops and requirements gathering sessions
• Design comprehensive ServiceNow solutions that align with business requirements
• Partner closely with sales teams to shape winning strategies and build compelling business case
• Develop solution and response , standard vs non-standard approach, aligned to sales strategy. Work jointly with bid team and other interdependent Service Lines.  
• Draft, manage, and respond to RFPs/RFIs, and prepare proposals, Statements of Work (SOWs), and resource plans
• Deliver product demonstrations, proof-of-concept solutions, and tailored presentations
• Drive AI-enabled workflows and automation solutions to maximize client ROI
• Involved from Deal qualification to contract signature, Sales to delivery handover
• Good understanding of competitor landscape, providing insight into sales plan on how to beat competition
• Reviews and provides inputs to contract schedules, SoW and other contract documents
• Showcase breadth of knowledge across multiple workflows on ServiceNow platform.
• Develop strong relationships with technical and business leaders at the customer site to position ServiceNow in their digital transformation vision.
• Analyzes and translates business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engages with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform, integrated with the customer’s core applications.
• Supports the delivery by scoping and estimating the change orders in existing engagements.

Experience and Qualification͏ :

• Must possess deep ServiceNow experience and be considered as a subject matter expert. Skilled and experienced in solutioning atleast one of the workflows -  CRM workflows , Employee workflows, Finance and Supply Chain workflows and creator workflow solutions on the NOW platform.
• Overall experience of 7-8 years with min 2-3 years of prior ServiceNow pre-sales experience (which includes building RFP/RFI response/solution, working on commercials etc.)
• Executive presence: ability to engage clients at various levels (including C-Level) to build strong and long-lasting relationships.
• Should possess a strong commercial and business acumen.
• Multi-regional or multi-organization experience is a key success factor, with demonstrated capacity to operate and thrive in a multi-cultural environment.
• Excellent time management and critical thinking skills
• Excellent Presentation and facilitation skills
• Outstanding communication (written and oral), collaboration, flexible, results oriented, interpersonal and leadership skills.
• Should be able to work with and manage multiple stakeholders – internal and external.

Preferred :

• Qualification: Bachelor's degree in business, computer science, Information Technology or related field. While not mandatory.
• Good understanding of applications like SAP, Oracle, Workday etc that interface with ServiceNow
• ServiceNow certifications (e.g., CSA, Implementation Specialist, Technical Architect) highly preferred.
• Previous experience as a ServiceNow Delivery Architect / Business Analyst

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Deliver