Job Description
|
Job Title |
Risk investigator |
|
Organization |
Wipro – Digital Operations & Platforms |
|
Workflow |
Fraud Analyst & Content moderation |
|
Salary Grade/Band |
Group B1 |
|
Working hours |
24x7 working hours along with rotational shift. should be ready to work during holidays and night shift |
|
Location |
(Client Location: Gachibowli ,Hyderabad) |
|
Qualification |
Graduate in any Stream (Hons/General). Results pending would not be eligible at least 2 year of work experience required. |
J͏ob Summary
This job entails, requiring tracing, analysing online or offline frauds that are related email frauds phising fraud as well includes reviewing and filtering the content according to company norms.
S͏kills Required
- Strong analytical and logical reasoning skills
- Should have basic understanding knowledge of online fraud and offline fraud.
- Should have an eye for easily spotting the above Content on a Video
- Strong Knowledge of Current Affairs and General Knowledge to help identifying cultural biases on Videos
- Should know to read & write more than one regional language
- Excellent communication skills in English.
- Basic Knowledge of Online Frauds, phishing,snoofing,Marketing strategy .
- Strong Time Management skills
- Good Interpersonal & People skills with a good problem-solving approach.
- Should have Customer Centric Mindset.
-
- Attend all required trainings
- Attend QA meetings
- Participate in wellness activities
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.