Job Description
Job Title:  Sr Group Lead
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/18/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

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Lead the program and team to meet the goals and objective    
                        
>>2+ years of experience in a leadership role within the mapping domain                            
>>Focus on maximizing Customer Experience while optimizing costs                            
>>Contribute to the development of short and long term strategic business goals                        
>>Retaining talents and enhance employee satisfaction for the aligned business                        
>>Provide functional support and direction to the Managers and team leaders                        
>>Monitor the performance of the line Managers and coach them on regular basis                        
>>Assist with training and identify training needs within the group                            
>>Liaison with and review support functions                            
>>Proficient in conflict management

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    Skills
>>Proficiency in Work-force management applications, Quality tools and technologies                            
>>Excellent knowledge of Service Delivery in a voice/semi voice process                            
>>Well versed with Microsoft applications, specially excel and power point                            
>>The job will require fairly high amount of work in shift environment as per requirement                

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  • Ensure outstanding performance against key metrics mentioned in the agreement

  • Regular cadence around contract compliance

    • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
    • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
    • Drive the focus of the team on quality and adherence to contract compliance processes
    • Drive and implement structured cadence around quality, both process and transactional
    • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
    • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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  • Resource Allocation & Retention
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
    • Optimize manpower and minimize leakages by working closely with delivery head
    • Ensure retention by offering relevant trainings and certifications of all allocated resources 
    • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
  • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

 

Mandatory Skills: Geographic Information Systems(Maps) .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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