Job Description
Job Title:  Sr Salesforce LWC
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  2/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • As a Senior Salesforce Field Service Lightning (FSL) Developer, you will spearhead the design and delivery of advanced service management solutions. Collaborate closely with clients to transform complex scheduling, dispatch, and mobile workforce strategies into scalable Salesforce configurations, utilizing FSL and custom development.
  • Key Responsibilities:
  • Develop sophisticated logic using Apex, LWC, and Platform Events; create reusable frameworks and design patterns.
  • Architect and enhance data models, integrations, and automation across multiple Salesforce clouds.
  • Design comprehensive FSL solutions encompassing Work Types, Service Resources, Territories, Skills, Operating Hours, Scheduling Policies, Optimization, Mobile flows, and offline capabilities.
  • Define scalable data models and governance structures including asset hierarchy, product-to-service mapping, inventory tracking, warranty and entitlement frameworks, and contract alignment.
  • Configure FSL components such as service territories, resources, skills, scheduling rules, optimization, work types, work orders, service appointments, crews, inventory, and entitlements.
  • Collaborate with integration teams to connect with external systems via MuleSoft or APIs.
  • Lead data migration efforts for service territories, resources, skills, products, assets, warranties, and historical work orders.
  • Act as a trusted advisor by translating business objectives into informed FSL design decisions and trade-offs.
  • Support clients post-launch by monitoring KPIs like first-time fix rate, SLA adherence, utilization rate, and service revenue growth.
  • Mentor junior developers and conduct design and configuration reviews.
  • Diagnose complex FSL and integration challenges and promote continuous improvement.
  • Required Skills & Experience
  • Minimum 5 years of Salesforce experience.
  • At least 3 years specializing in Service/FSL with hands-on involvement in a full-cycle FSL implementation.
  • Expertise in FSL including Service Territories, Resources, Scheduling & Optimization, Work Orders/Service Appointments, Skills, Inventory Management, Entitlements/Warranties, and Mobile configuration.
  • In-depth knowledge of SLA and entitlement management, preventive maintenance, warranty and contract alignment, multi-day work orders, crew scheduling, and asset-based service.
  • Strong skills in Salesforce data modeling and declarative automation.
  • Proficient development experience with Apex, LWC, and integration patterns such as platform events and REST.
  • Experience with DevOps Center, Git, and Agile delivery methodologies.
  • Salesforce Field Service Consultant, PD2, Administrator, and App Builder certifications are advantageous.
  • Familiarity with FSL mobile and offline deployments and best practices is preferred.
  • Experience supporting service management journeys using Sales Cloud, Service Cloud, and Experience Cloud is beneficial.
  • Knowledge of service analytics, KPIs, and the ability to deliver executive-level presentations on operational performance is preferred.
  • Prior experience with MuleSoft (Anypoint/IDP) or similar middleware is a plus.
  • Excellent communication skills to simplify complex FSL concepts and justify design decisions.
  • Analytical problem solver with meticulous attention to detail.
  • Collaborative leader committed to developing teams and promoting best practices.

͏

Do

  • Oversee and support process by reviewing daily transactions on performance parameters
    • Review performance dashboard and the scores for the team
    • Support the team in improving performance parameters by providing technical support and process guidance 
    • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    • Ensure standard processes and procedures are followed to resolve all client queries
    • Resolve client queries as per the SLA’s defined in the contract 
    • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
    • Document and analyze call logs to spot most occurring trends to prevent future problems
    • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
    • Ensure all product information and disclosures are given to clients before and after the call/email requests
    • Avoids legal challenges by monitoring compliance with service agreements

͏

  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

͏

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Salesforce Platform Development .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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