Job Description
Job Title:  TECHNO FUNCTIONAL CONSULTANT L1(CONTRACT)
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  4/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

WO rate :170k ;hyd,pune;B3 

Role Summary for CMDB Implementation Specialist
We require hands-on ServiceNow CMDB technical contractors to design, implement, integrate, and stabilise an enterprise-grade CMDB aligned to CSDM for a regulated banking environment.
Both contractors will work as full-stack CMDB engineers, owning configuration, integrations, discovery, service mapping, data quality, and governance controls to enable service visibility, operational resilience, and AI-enabled service management.
1. Key Responsibilities
Configure and administer ServiceNow CMDB aligned to CSDM
Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules
Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
Configure MID Servers, data sources, and automated CI ingestion
Build and support integrations using IntegrationHub, APIs, and transform maps
Implement de-duplication, source-of-truth, and certification controls
Configure and monitor CMDB Health dashboards (completeness, correctness, compliance)
Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps
Produce technical documentation and support operational handover
2. Required Skills & Experience
4–6+ years of hands-on ServiceNow platform experience
Strong expertise in:
CMDB
Discovery
Service Mapping
IntegrationHub / APIs
Proven experience implementing CSDM
Experience in banking or regulated environments preferred
Strong understanding of CI lifecycle, service modelling, and dependency mapping
ServiceNow certifications (CSA, CIS, CSDM) desirable
3. Deliverables & Success Measures
CSDM-aligned CMDB implemented and operational
95% CMDB data quality (completeness and accuracy)
Tier-1 services fully mapped with validated dependencies
Reduction in manual CMDB updates and incident impact assessment time
Audit-ready CMDB with defined ownership and certification
4. Business Outcome
These contractors will establish a trusted, automated CMDB foundation enabling:
Faster and more accurate incident impact analysis
Improved change risk assessment
Operational resilience for critical services
AI-ready service management and AIOps capabilities

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ServiceNow CMDB Administration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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