Job Description
Location : Pan India
Shift : Night Shift (U.S business hours)
JD:
Our team is more of a backend infrastructure team than a workforce management team. Ideal candidates will come from roles such as Systems Engineer or Infrastructure Engineer and have experience with on-prem and cloud server and network infrastructure, working directly with vendors to implement and troubleshoot purchased solutions, creating detailed documentation, and excellent communication / presentation skills. Experience working with the backend and vendors of WFM applications such as Verint, Aspect, WorkIQ, Intradiem, TTEC WFM Adapters, etc. and also basic scripting experience is a plus.
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| Areas of Responsibility | |
| Requirement Gathering | Understand the functional requirements and assist in translating these into technical specifications. |
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| Configuration and Customisation | Assist in performing coding, configuration, and minor customisations as per defined design and development standards. |
| Technology Harmonisation | Support integration testing by validating interface behaviour and identifying basic issues. |
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| Troubleshooting and optimisation | Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module. |
| Documentation | Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module. |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.