Team Lead
Role Purpose
Must Have
- Operating procedures
- Service Levels
- Process metrics
- Coaching Skils
- Eye for detail
- People Management and Performance Managment
- Analytical Reasoning
- MIS awareness
- Escalation guidelines
- Regulatory requirements
- Proficient with MS Office (Word, Excel, PowerPoint)
Behavioral Skills and Attributes
- Has the ability to make judgements based on practice and previous experience
- Excellent communication skills in order to provide client service
- Good listener and communicator who effectively conveys information verbally and in writing
- Strong interpersonal and people management skills
- Posess an ability to manage large and complex teams
- Be able to work and communicate with the people across organizational units, clients, Onshore counterparts and other related teams
- Strong analytical skills with an ability to solve issues with a win-win negotiation approach
- Demonstrated and promote exceptional client service and the concept of clint delight
- Have an attitude to coach, groom, develop and mentor people
- Effectively plan leaves of the team ensuring business is not impacted
- Be a good decision maker
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.