Job Description
Job Title:  Technical Lead L1
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  1/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ServiceNow Developer/Sr. Developer

Relevant Experience: 5 – 12 Years  

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

HRSD

·         Experience with the ServiceNow HR Service Delivery (HRSD) application

·         Knowledge of HR functions, processes, and best practices

·         Knowledge of Case Management, Knowledge Management best practices and design

·         Experience designing and/or implementing an HR Shared Services center

·         Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

OR

CSM

·         Must have hands on standard CSM process implementation

·         ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

·         Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)

·         Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

OR

FSM

·         Working experience with FSM application on Work Order management, scheduling and dispatch

·         Configuring Field Agent activities ( Mobile & Desktop)

·         Configuring Field Service Business Process, Assignment, and Add-ons

·         Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

·         Integrations with Applications and Data Sources. Process Integrations

·         Good Knowledge on Field Service Industry good practice

 

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: ServiceNow Creator .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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