Position: Trainer
Wipro Band: B1
Voice/ Non-Voice: Non voice
Shift: 24*7
Qualification: Any Graduate
Experience: Minimum 48 months
Experience Breakup: BPO (Lidar/ Labelling exp)
Essential Hiring Skills:
• LIDAR Labelling experience is a must
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Bachelor’s degree in any stream
• Proficient computer skills, Google Suite (Word, PowerPoint, Gmail, and Spreadsheet).
• Good interpersonal skills and communication with all levels of management.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Confident in communication, presentation and public speaking skills.
• Able to analyze problems and strategize for better solutions.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Critical thinking and decision making.
Job responsibilities :
• Consult with Training lead and Managers to determine training needs and schedule training sessions.
• Instruct employee training and onboarding
• Conduct New Hire Training sessions and Refresher Training, etc.
• Create training strategies, initiatives, and materials.
• Coaching and Mentoring new employees.
• Track and compile Training related data.
• Monitor employee performance and response to training.
• Conduct PKT.
• Attend Calibration sessions with the Quality team.
• To Maintain a database of all training materials.
• Review employee performance and learning.
• Perform RCA for errors received from Client.
• New SOP update or new customer update sharing and Cascading this to the team.
• Writing SOP and updating SOP.
• Attend New Customer Training and train the existing operator on new customers.
• Design content based on client requirements
• Core responsibility is to ensure training governance.
• Meet and connect with new hires daily to understand their issues.
• Engage trainees in an effective manner during the Trainee Awaiting Training Phase to arrest infant attrition.
• Should be able to represent as a Wipro Brand Ambassador in front of new hires.
• Should work with key stakeholders and ensure change management of training curriculum and content.
Languages: English (Read/Write/Speak)
Nationality: Indian
Job Location: Hyderabad