Job Description
Job Title:  WFM Lead
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  10/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

>>Responsible for doing FTE sizing for new/existing business, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint.
>>Individual Contributor role
>>Utilization optimization opportunity identification
>>Understanding the customer requirements
>>Providing the solution to meet the customer requirements
>>Customer Relationship
>>End to End WFM Support
>>Ability to work on all planners and other analytics key deliverables
>>Analysis of reports including process dashboards & initiate appropriate action plans.
>>Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
>>Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas.
>>24 X 7 availability as per the RFP requirement
>>Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling
>>Excel test not required for this requirement
>>RFP support experience preffered
>>Able to work on MS-Office –Excel, Word & P.Pt
>>Has worked on at-least one WFM tool like IEx, Aspect , Blue-Pumpkin … … 
>>Excellent verbal & written communication & presentation skills
>>Exposure to atleast one of the voice ACD tools like Avaya CMS, Nortel, Genesys etc.
>>Excellent verbal & written communication & presentation skills
>>Good Interpersonal & people management skills with problem solving approach
>>Should be able to independly handle client communiations, 3 Years of Experiance in Forecasting/Capacity Planning/RFP
>>Aware  about COPC Certifications
>>Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified
>>Demonstrate Customer Service Skills,


 

 

Mandatory Skills: Content Moderation .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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