Job Description
Job Title:  INFRASTRUCTURE AND PLATFORM ARCHITECT L3
City:  Sydney
State/Province:  New South Wales
Posting Start Date:  4/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

1.    Deliver scalable solutions that support long term platform health and strategic objectives
2.    Ensure all development and enhancement activities comply with CIMIC Group development standards, coding conventions, and testing processes.
3.    Collaborate with product owner, IT teams and vendors as the technical liaison to translate business requirements into solution options and deliver the approved ServiceNow solution
4.    Translate complex technical concepts into clear, business focused outcomes for both technical and non technical stakeholders to enable informed decision making
5.    Act as a consultative solutioning partner, able to take ad hoc ideas and loosely defined business requirements, rapidly assess ServiceNow platform capabilities, explain what is possible, and present practical solution options using OOTB features, automation, and integrations, clearly outlining implementation approaches, trade offs, risks, and effort.
6.    Adapt to frequently changing requirements, actively incorporating feedback and refining solutions through iterative delivery
7.    Manage multiple tasks in parallel while adapting to changing priorities and delivering within agreed timelines
8.    Strong communication skills, actively participating in stand ups and asking clarifying questions
9.    Provide timely status updates on assigned work and deliver accurate effort estimates for tasks and enhancements.
10.    Assess platform hardening and best practice recommendations, advise on their suitability, risk, and value, and implement approved improvements to improve ServiceNow instance health.
11.    Provide L3/L4 support to resolve complex incidents, enhancements, and defects through scripting, debugging, and testing
12.    Provide ongoing support for the instance, covering troubleshooting issues or defects for existing configurations, integrations, customisations, flows, custom apps…etc. and implementing approved enhancements
13.    Optimise existing implementations during enhancements by reducing customisation, adopting OOTB functionality where possible, and enforcing best practices and updated standards.
14.    Execute ServiceNow platform upgrades efficiently and within agreed timelines.
15.    Design and implement automated workflows to replace manual processes and tasks using ServiceNow Flow Designer and IntegrationHub, leveraging spokes and integrations for Active Directory, Microsoft Entra ID, and Exchange, leveraging Microsoft Graph APIs and using PowerShell where graph capabilities are not available
16.    Design and manage integrations using REST/SOAP, MID Server, LDAP/SSO, webhooks, third party tools…etc.
17.    Design and deliver of custom applications using ServiceNow App Engine, Studio, Flow Designer, and low code/no code capabilities as required
18.    Experience across ITSM, ITOM, SPM, ITAM, SecOps, IRM, Vender Risk Management and, App Engine
19.    Strong capability to analyse, learn, and provide solutions for ServiceNow modules outside existing experience.
20.    Design, develop, and maintain solutions across ServiceNow modules.
21.    Produce and maintain high quality technical documentation including architecture designs, solution designs, configuration details, testing, and technical notes.
22.    Ensure all deliverables and configurations meet the highest quality standards.
23.    Assist in scoping new opportunities as required

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: >10 YEARS .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.