Job Description
Job Title:  ITIL - IT Hardware Asset Management - 10 to 15 Yrs, Bng, Chn, Hyd, Pune
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  4/12/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ITIL - IT Hardware Asset Management - 10 to 15 Yrs, Bng, Chn, Hyd, Pune

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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• Minimum 10+ YEARS Experience in ITAM managing large deals on Asset and Configuration management.
• Excellent Knowledge of ITAM Tools; ServiceNow, Remedy, HPSM, etc. 
• Good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
• Excellent documentation and process flow diagramming skills.
• Excellent knowledge on preparing Utilizations and health CMDB dashboards & Customized reports
• Strong expertise in CMDB, configuration control, and end‑to‑end change management workflows
• Hands-on experience defining and governing SLAs in multi-vendor and multi-tower environments
• Proven experience in ITIL-based service management engagements
• Customer-facing experience including service reviews and executive interactions
• Strong working knowledge of Resource Unit (RU) billing activities and governance

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ITIL - IT Hardware Asset Management .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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