Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Key responsibilities
Quick joiner will be preffered
Primary Skill - SDA & ISE
Secondary Skill - Advanced Routing & switching, Data Center Network Wireless, Cisco ACI, DDI,
Education Qualification -B.E. / B.Sc. / Diploma / MCA / BCA
Location – Pune / Bangalore / Hyderabad
• Experienced in Production Network Environment of an large enterprise impacting 100+ users
• Handling Data Centre Network Operations with Business & Mission Critical applications
• Handling escalated incidents or high critical tickets
• Predicting Risk/Impact and Participating in Major Changes
• Reporting & Performance Dashboards with Capacity Planning
• Technical Transition & Documentation skills (Onsite to Offshore)
• Design, Migration and upgradation of existing infrastructure
• Provide input for Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective actions based on the customer satisfaction surveys.
• Work on the service improvement programs.
• TakeUP technical training program on multi-vendor SD WAN technologies.
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to WiproâÂÂs standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
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