Job Description
We are looking for Insurance domain consultant to work in London
This is a new role which will be at the heart of the growth agenda for the Insurance Domain Consulting team. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service Proposition
The role will report into the Insurance Domain Consulting Lead for Europe, there will be a dotted reporting line for Programme purposes to the Programme Lead for the strategic project this role is being recruited for.
Key Responsibilities
- Act as domain lead consultant across a series of projects and workstreams across various initiatives in the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector.
- Act as a subject matter expert (from a UK Savings & Investments operations perspective)
- Development of thought leadership and go to market collateral as lead of our Digital Sales & Service proposition (majority of remaining 10% of role)
- Support in the development of thought leadership around our Insurance Customer Journey proposition
- Support the development of the Insurance Domain Consulting team through various practice development activities
- Build and Mentor the Insurance domain consulting team
Required Experience & Skills
- Significant Customer Services Transformation experience (multiple projects, including 1-2 in a leadership role)
- Deep subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
- Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions
- Platform Experience (GBST a must, FNZ, ALPHA, also useful)
- Experience in Digital portals, automation (RPA, Appian) and Digital enablement (IDP, Chatbot etc)
- Strategic Consulting skillset and significant industry experience in a strategic change capacity within the Insurance sector – inc excellent ‘Shaping’ and ‘Business Writing’
- Experience in supporting or leading business development activities for a consulting firm in the Insurance sector
- Strong project management and senior stakeholder (Head of Function / Director of Function and above) management skills
- Exposure to digital and platform technologies in the UK Savings & Retirement
- Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
- Strong presentation skills, including verbal presentation and developing compelling powerpoint presentations
- Attitude - Ambition & Drive, proactive and flexible
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.