Job Description
Job Title:  TECHNO FUNCTIONAL CONSULTANT L2
City:  Irving
State/Province:  Texas
Posting Start Date:  5/4/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Summary

The Incident Automation & Self‑Healing Analyst is responsible for identifying, analyzing, and recommending automation and self‑healing opportunities to improve incident response efficiency and reduce Mean Time to Resolution (MTTR). This role focuses on data‑driven analysis of incident patterns and workflows, working in partnership with automation engineering teams to enable scalable and compliant automation solutions aligned with enterprise standards.

Key Responsibilities

  • Analyze incident trends, recurring patterns, and root causes to identify candidates for self‑healing and automated remediation.
  • Identify and document workflow automation opportunities to reduce manual operational effort and improve MTTR.
  • Perform incident categorization and frequency analysis to prioritize high‑value automation use cases.
  • Develop data‑backed recommendations and business justification for automation initiatives and present findings to program leadership.
  • Define functional and technical requirements for automation use cases and collaborate closely with automation engineering teams responsible for development and implementation.
  • Validate proposed automation opportunities against operational risk, impact, and feasibility considerations.
  • Track and measure the effectiveness of implemented automation (incident reduction, MTTR improvement, manual effort savings).
  • Ensure all automation recommendations align with enterprise standards, operational controls, and governance requirements.
  • Maintain proper documentation for identified automation opportunities, assumptions, and expected outcomes.

Required Skills & Experience

  • Strong experience in incident management, operational analytics, or service reliability functions.
  • Proven ability to analyze large incident data sets and translate insights into actionable automation opportunities.
  • Familiarity with automation and orchestration frameworks (e.g., Ansible, runbooks, workflow engines).
  • Ability to define automation requirements; hands‑on playbook development is a plus but not mandatory.
  • Good understanding of ITSM processes and operational workflows.
  • Strong documentation, analytical, and stakeholder communication skills.
  • Experience working with cross‑functional teams in large enterprise environments.

 
Mandatory Skills: Linux Admin .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.