Job Description
Job Title:  Test Engineer - L3
Req Id:  96731
City:  Jaipur
State/Province:  Rajasthan
Posting Start Date:  10/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Experince - 4 - 6 years

Rates including mark up - 120 K/M

Location - PAN india

 

Job Description

 

Required Skills & Experience

  • 4-5 years of professional experience in Testing and Administration in Genesys Cloud
    Contact Center environments.
  • Hands-on experience with Genesys Cloud Admin Console (User/Role configuration,
    Routing setup, Queues, Architect call flows).
  • Strong experience in functional and system testing of contact center solutions.
  • Good understanding of telephony concepts (SIP, VolP, IVR, ACD, Routing, Call Recording).
  • Familiarity with integrations (APIs, CRM systems, workforce management tools).
  • Proficiency in test management and defect tracking tools (e.g., JIRA, ALM, TestRail).
  • Strong troubleshooting skills for call routing, reporting, and system issues.
  • Excellent communication and collaboration skills with ability to work in cross-functional teams.
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Key Responsibilities

  • Perform functional, integration, regression, and UAT testing for Genesys Cloud Contact
    Center solutions.
  • Validate and test routing strategies, call flows, IVR, chatbots, and digital channels within Genesys Cloud.
  • Work with Genesys Cloud Admin Console to configure, test, and troubleshoot contact center features.
  • Support test planning, test case design, test data creation, and execution.
  • Conduct end-to-end testing for integrations between Genesys Cloud and third-party systems (e.g., CRM, Workforce Management, Analytics).
  • Identify, document, and track defects using tools like JIRA/ALM.
  • Collaborate with developers, business analysts, and administrators to ensure defects are resolved and retested.
  • Perform validation for system performance, scalability, and reliability in the Genesys environment.
  • Provide input for process improvements, automation opportunities, and test strategy optimization.

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No Performance Parameter Measure
1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros
2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

 

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Mandatory Skills: Genesys Cloud Contact Center Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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