Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Good in Payment end to end process
Skills:
Java, Spring Boot, Micorservices,Payment domain or Bannking domain
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Good knowledge in DevOps, CI-CD
Understanding on source control, versioning, branching etc.
Experienced in Agile methodology and Waterfall models
Strong experience in Application Delivery, that also includes Production Support
Very Good presentation and documentation skills
Ability to learn and adapt to new technologies and frameworks
Awareness about Release Management
Strong team player who can collaborate effectively with relevant stakeholders
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.