Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Exp:12 + Years
Location: Chennai
Strong programming and hands-on skills in Java 8 or above (preferably Java 17)
- Good hands on Java Collections and Streams
- Good hands on Data structure and Algorithms.
- Preferably 4+ years of experience as a UX designer that has successfully shipped mobile and web products, with at least 2 years of experience doing end-to-end UX
- Strong understanding of Advanced JavaScript (ES6), HTML 5, and CSS 3,React JS
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.