Job Description
Job Title:  Contact Center CSR 2025
Req Id:  64908
City:  Jefferson City
State/Province:  Missouri
Posting Start Date:  9/3/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Customer Service Representative

Role Profile   Customer Service Representative
Role Definition    

The Custmer Service Representative is responsible for providing excellent customer service via telephone, mail, and email inquiries. They must maintain an in depth knowledge of policies, regulations, and procedures and have the capability to clearly and concisely interpret and explain complex claims data. 

Candidates should be able to work in the office in Jefferson City, MO. 
Roles and Responsibilities • Documentation Accuracy 

• Strong Communication 

• Microsoft Office  

• Troubleshooting  

• Communication skills 

• Medical terminology  

• HIPPA Guidelines 

• HCPC Codes  

• Graduation from a Billing and Coding school 

• Explanation of Benefits  

• Medicaid Billing
Certifications and Assessments  

 

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Education     High School Diploma or Equivalent
Knowledge  
Experience Two years experience in one or more of the following: healthcare provider relations, healthcare patient relations, insurance claims processing, medical billing, medical diagnostic and procedure coding.  
Behavioral Skills and Attributes  

 

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Expected annual pay for this role ranges from $36,000.000 to $38,000.00 Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Applications from people with disabilities are explicitly welcome.
Information at a Glance

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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.