Job Description
Job Title:  Pharmacy CSR
Req Id:  51056
City:  Jefferson City
State/Province:  Missouri
Posting Start Date:  10/1/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Pharmacy CSR

Pharmacy Helpdesk:
  • Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST. 
  • Multiple shifts available
  • Open 7 days a week
  • Holiday availability required (most major holidays)
 
  • Pharmacy CSR:
    • Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).  
    • Possible shifts include:
      • Monday-Friday, 8:00 AM – 5:00 PM
      • Monday-Friday, 9:00 AM – 6:00 PM
      • Monday-Friday, 10:00 AM – 7:00 PM
      • Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required)
      • Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM)
        • Includes two consecutive weekdays off
  • Pharmacy CSR description:
    • The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
    • Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
    • Interpret and apply clinical rules and decision-making algorithms related to medications under review.
    • Make final determinations regarding medication pre-certification based on established guidelines.
    • Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift
    • Effectively multitask in a fast-paced environment.
  • Experience:
    • Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
    • Prior customer service experience is required.
    • Experience working directly with pharmacists and physicians is required.
    • Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

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Pharmacy Helpdesk:
  • Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST. 
  • Multiple shifts available
  • Open 7 days a week
  • Holiday availability required (most major holidays)
 
  • Pharmacy CSR:
    • Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).  
    • Possible shifts include:
      • Monday-Friday, 8:00 AM – 5:00 PM
      • Monday-Friday, 9:00 AM – 6:00 PM
      • Monday-Friday, 10:00 AM – 7:00 PM
      • Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required)
      • Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM)
        • Includes two consecutive weekdays off
  • Pharmacy CSR description:
    • The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
    • Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
    • Interpret and apply clinical rules and decision-making algorithms related to medications under review.
    • Make final determinations regarding medication pre-certification based on established guidelines.
    • Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift
    • Effectively multitask in a fast-paced environment.
  • Experience:
    • Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
    • Prior customer service experience is required.
    • Experience working directly with pharmacists and physicians is required.
    • Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

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Expected annual pay for this role ranges from $37,000.00  to $38,000.00 Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.