Job Description
Job Title:  Technical Helpdesk
City:  Jefferson City
State/Province:  Missouri
Posting Start Date:  4/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

Job Description:

As a Technical Help Desk Specialist at Infocrossing INC within our BPS-IHS service line, you will play a vital role in providing frontline technical support and exceptional assistance to both healthcare providers and internal/external customers. Your primary responsibility will be to address inquiries related to various healthcare systems and medical claims via telephone, ensuring professional and effective problem resolution.

In this role, you will be expected to diagnose and troubleshoot a wide range of technical issues promptly, escalate complex problems appropriately, and assist with the completion of related technical projects. Your contributions will help maintain seamless healthcare operations and enhance user satisfaction.

Key responsibilities include:

  • Providing clear, patient, and courteous telephone support to users encountering system or claims-related challenges.
  • Investigating, analyzing, and resolving technical problems using established protocols or escalating when necessary.
  • Documenting interactions and resolutions accurately within the help desk management system.
  • Collaborating effectively with cross-functional teams to implement solutions and improvements.
  • Participating in continuous learning initiatives and staying current with healthcare technology trends.

This role requires a service-oriented mindset, technical aptitude, and the ability to communicate complex information clearly and effectively across diverse audiences.

Experience and Qualifications:

  • Minimum of two years of experience providing telephone-based customer support or technical assistance within healthcare or IT settings.
  • A degree in a relevant field is preferred but not mandatory.
  • Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks efficiently.
  • Familiarity with healthcare systems, medical claims processes, and related technologies is highly advantageous.

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Core Competencies and Skills

Success in the Technical Help Desk Specialist position requires a blend of technical expertise, interpersonal skills, and a customer-focused attitude. Candidates should demonstrate the following competencies:

  • Client Centricity: Maintaining a strong focus on understanding and fulfilling customer needs to build trust and ensure satisfaction.
  • Passion for Results: Commitment to achieving timely, high-quality resolutions and meeting service level objectives.
  • Execution Excellence: Delivering consistent and accurate technical support through adherence to best practices and standards.
  • Collaborative Working: Engaging effectively with team members and stakeholders to foster a cohesive work environment.
  • Learning Agility: Demonstrating openness to new ideas and quickly adapting to evolving technologies and procedures.
  • Problem Solving & Decision Making: Employing critical thinking to analyze issues and make informed decisions under pressure.
  • Effective Communication: Conveying information clearly and professionally both verbally and in writing to diverse audiences.

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About Infocrossing INC and Our Business Process Services

Infocrossing INC operates within the Business Process Services sector, specializing in Intelligent Healthcare Solutions (BPS-IHS). We partner with leading healthcare organizations to deliver transformative solutions leveraging technology and expert services.

Our mission is to empower healthcare providers and payers by streamlining processes, optimizing operational effectiveness, and improving patient outcomes through innovative, digitally enabled services.

At Infocrossing INC, we value diversity, inclusion, and continuous development. Our teams collaborate globally to solve complex challenges, and we create an environment that nurtures growth, creativity, and resilience.

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Compensation and Benefits

The expected salary range for this role is $42,000 to $45,760, reflective of industry standards and commensurate with experience and qualifications.

In addition to competitive compensation, most roles are eligible for Wipro’s comprehensive benefits package, including:

  • A wide array of medical and dental insurance options tailored to your needs.
  • Disability insurance to provide coverage for unforeseen circumstances.
  • Generous paid time off, inclusive of sick leave, vacation, and other leave types.
  • Access to professional development programs and career advancement opportunities.

Please note, for some positions, employment may require successful completion of a post-offer drug screening compliant with applicable state laws.

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Our Commitment to Equal Employment Opportunity

Infocrossing INC and Wipro are committed to fostering an inclusive workplace where all individuals are respected and valued. We provide equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable laws.

We encourage applications from veterans, individuals with disabilities, and candidates from all backgrounds to join our team. Our workplace culture celebrates diversity and promotes mutual respect, understanding, and collaboration.

Reinvent your professional journey with us. We are building a forward-thinking organization driven by purpose and innovation. Join Infocrossing INC to thrive in a role that empowers you to shape your own growth while contributing to meaningful change in healthcare services.

The expected compensation for this role ranges from $42,000  to $45,760.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.