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Title:  BMC Helix ITSM

Requisition ID:  29184
City:  Kochi
Country/Region:  IN

•    8+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer.
•    Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
•    Strong understanding of BMC Helix SaaS multi-tenancy platform.
•    BMC Helix ITSM customization, administration, and support in the latest version of Helix.
•    Customization of various application in Helix PWA.
•    In depth Knowledge of various workflows in Helix.
•    Issue debugging and fixing of BMC Helix ITSM.
•    Should have extensive experience working with BMC Developer Studio.
•    Experience in BMC ARS custom application development.
•    Configuration of SLM.
•    Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
•    Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
•    Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
•    Experience with migrating data from legacy system (Remedy, ManageEngine etc)
•    In depth knowledge on BMC Helix Discovery module.
•    Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
•    Catalogue item development in DWP 21.3 & above
•    Create and update complex catalogue item in DWPA.
•    Development of catalogue in BMC Helix Business Workflows.
•    Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
•    Integrate catalogue items using REST pallet and other available connectors.
•    Experience in scripting and customization using JavaScript and JSON.
•    Experience in BMC Helix CMDB, Data Model, and various jobs.
•    Experience on integrating CBMD with various data providers like BMC Helix Discovery.
•    Integration using REST API and Webservice.
•    Should have experience in automating workflows, business rules and processes with BMC helix
•    Experience in integration using Atrium Integrator/spoon jobs.
•    Experience in uploading and managing foundation data.
•    Prepare complex reports based on Helix Dashboards/Smart reporting.
•    Should have experience in creating test cases and validating end-to-end workflows.

BMC Helix ITSM

Role Purpose
The purpose of this role is to support delivery through development and deployment of tools. 
 

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 8+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer.
•    Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
•    Strong understanding of BMC Helix SaaS multi-tenancy platform. •    BMC Helix ITSM customization, administration, and support in the latest version of Helix.
•    Customization of various application in Helix PWA.
•    In depth Knowledge of various workflows in Helix.
•    Issue debugging and fixing of BMC Helix ITSM.
•    Should have extensive experience working with BMC Developer Studio.
•    Experience in BMC ARS custom application development.
•    Configuration of SLM.
•    Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
•    Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
•    Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
•    Experience with migrating data from legacy system (Remedy, ManageEngine etc)
•    In depth knowledge on BMC Helix Discovery module.
•    Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
•    Catalogue item development in DWP 21.3 & above
•    Create and update complex catalogue item in DWPA.
•    Development of catalogue in BMC Helix Business Workflows.
•    Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
•    Integrate catalogue items using REST pallet and other available connectors.
•    Experience in scripting and customization using JavaScript and JSON.
•    Experience in BMC Helix CMDB, Data Model, and various jobs.
•    Experience on integrating CBMD with various data providers like BMC Helix Discovery.
•    Integration using REST API and Webservice.
•    Should have experience in automating workflows, business rules and processes with BMC helix
•    Experience in integration using Atrium Integrator/spoon jobs.
•    Experience in uploading and managing foundation data.
•    Prepare complex reports based on Helix Dashboards/Smart reporting.
•    Should have experience in creating test cases and validating end-to-end workflows.

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