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Title:  BMC Helix ITSM

Requisition ID:  40946
City:  Kochi
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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5+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer.
•    Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
•    Strong understanding of BMC Helix SaaS multi-tenancy platform.
•    BMC Helix ITSM customization, administration, and support in the latest version of Helix.
•    Customization of various application in Helix PWA.
•    In depth Knowledge of various workflows in Helix.
•    Issue debugging and fixing of BMC Helix ITSM.
•    Should have extensive experience working with BMC Developer Studio.
•    Experience in BMC ARS custom application development.
•    Configuration of SLM.
•    Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
•    Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
•    Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
•    Experience with migrating data from legacy system (Remedy, ManageEngine etc)
•    In depth knowledge on BMC Helix Discovery module.
•    Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
•    Catalogue item development in DWP 21.3 & above
•    Create and update complex catalogue item in DWPA.
•    Development of catalogue in BMC Helix Business Workflows.
•    Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
•    Integrate catalogue items using REST pallet and other available connectors.
•    Experience in scripting and customization using JavaScript and JSON.
•    Experience in BMC Helix CMDB, Data Model, and various jobs.
•    Experience on integrating CBMD with various data providers like BMC Helix Discovery.
•    Integration using REST API and Webservice.
•    Should have experience in automating workflows, business rules and processes with BMC helix
•    Experience in integration using Atrium Integrator/spoon jobs.
•    Experience in uploading and managing foundation data.
•    Prepare complex reports based on Helix Dashboards/Smart reporting.
•    Should have experience in creating test cases and validating end-to-end workflow 

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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