Job Description
Job Title:  M365 Services Support Engineer - 5-8 Yrs - Pune - Immediate Joiner
City:  Kochi
State/Province:  Kerala
Posting Start Date:  3/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

M365 Services Support Engineer - 5-8 Yrs - Pune - Immediate Joiner

  • Handle M365 support tickets across OneDrive, SharePoint Online, Teams, Microsoft Forms, Power shell script and Microsoft Copilot
  • Resolve OneDrive-related issues, including:
    • Recovery of deleted files and folders
    • OneDrive sync and client issues
    • Bulk access transfer during user exit or role change
  • Troubleshoot and resolve SharePoint Online access and permission issues
  • Support Microsoft Teams issues related to access, collaboration, and user experience
  • Manage and support Microsoft Forms (access, sharing, response, and ownership issues)
  • Perform administrative tasks and bulk operations using PowerShell scripts
  • Support and manage Microsoft Copilot access, usage issues, and user enablement
  • Perform M365 platform monitoring, identify incidents proactively, and raise alerts/escalations
  • Learn and evaluate new Microsoft 365 updates and features, and implement relevant improvements on the platform

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: M365 Teams Collaboration .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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