Job Description
Job Title:  Service Integration & Management (SIAM) Expert - 10+Yrs - Kochi
City:  Kochi
State/Province:  Kerala
Posting Start Date:  5/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Service Integration & Management (SIAM) Expert - 10+Yrs - Kochi

Service Integration & Management (SIAM) Expert

Service Integration & Governance

  • Act as the central service integrator across internal delivery teams (Service Delivery, NOC, Field Services, Engineering) and external vendors/carriers.
  • Define, maintain, and enforce END‑to‑END service governance frameworks and operating models aligned to ITIL and SIAM principles.
  • Establish cross‑supplier RACI models, escalation paths, and decision forums to ensure seamless service coordination.

Multi‑Supplier Service Management

  • Coordinate multiple service providers delivering network build, provisioning, maintenance, and support services.
  • Ensure supplier adherence to contractual SLAs, OLAs, and KPIs, including on‑time delivery and service restoration targets.
  • Drive supplier performance reviews, issue remediation plans, and corrective actions.

Incident, Problem & Change Integration

  • Lead cross‑vendor Major Incident coordination, ensuring rapid restoration and stakeholder communications.
  • Ensure problem root cause analysis (RCA) and permanent corrective actions are completed and tracked across suppliers.
  • Oversee integrated Change Management processes to minimise service disruptions in complex network environments.

Service Performance & Reporting

  • Create integrated service dashboards covering availability, MTTR, SLA breaches, and vendor performance.
  • Provide executive‑level service insights for QBRs, governance reviews, and customer assurance meetings.
  • Identify service improvement opportunities and drive continual service improvement (CSI) initiatives.

 

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Deliver

No.   Performance Parameter Measure

1.      		 Support sales team to create wins % of proposals with Quality Index  >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led
2. Delivery Responsibility in Projects/Programs and Accounts   (a)    Solution acceptance of Integration architecture (from client and/or internal Wipro architecture leadership), and 
(b)    effective implementation of integration-approach/solution component by way of sufficient integration-design, methods guidelines and tech-know how of team 
3. Delivery support CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times
4. Capability development  % trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)
Mandatory Skills: Business MSI Multi Sourcing Integration .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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