Job Description

Role Description of HR Business Partner (HRBP)

The Account HRBP plays a pivotal role in aligning the human resource strategy with the business objectives to drive organizational growth and employee engagement in the Kolkata account. This role demands a collaborative partner who can effectively design and implement targeted HR interventions, foster talent development, and manage comprehensive HR processes to ensure a thriving workplace.

Role Category and Location

• Role: Account HR Business Partner (HRBP)
• Band Level: B3
• Location: Kolkata

Purpose and Impact

The primary objective of the Account HRBP is to function as a strategic advisor to the business, working alongside account leadership to identify workforce needs, shape talent management initiatives, and enable a culture that promotes high performance and continuous improvement. This role involves end-to-end execution of HR programs while ensuring seamless alignment with central HR frameworks and policies.

This position provides a unique opportunity to influence employee experience and support sustainable business success through proactive workforce planning, engagement strategies, and compliance management. The HRBP is instrumental in strengthening leadership capabilities, orchestrating career development paths, and fostering inclusivity across the organization.

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Key Responsibilities

• Employee Engagement: Facilitate continuous engagement by organizing regular one-on-one connects, skip-level meetings, and leadership discussions. Champion initiatives to onboard new employees effectively, including lateral hires, campus recruits, and internal transfers, enhancing retention and satisfaction within the account.
• Career Development: Design and promote clear career paths, enabling employees to navigate their professional growth. Collaborate with the talent management team to identify and nurture high-potential employees, ensuring alignment of career aspirations with organizational goals.
• Attrition Management: Proactively engage with employees to identify potential concerns, leading retention efforts and conducting structured exit processes. Work closely with managers to address retention challenges and support a smooth offboarding experience.
• Talent Management: Own the execution of talent review processes, performance appraisals, learning and development initiatives, and succession planning within the account. Act as a central point of contact (SPOC) for all talent-related interventions and ensure compliance with HR policies and timelines.
• HR Interventions and Inclusion: Drive targeted HR programs such as inclusivity and diversity initiatives, work-life balance campaigns, and wellness programs aligned with corporate social responsibility objectives.
• Business Strategy Support: Collaborate with account leadership to provide strategic HR support for business transformations, organizational restructuring, and change management processes, including managing rebadging and reverse rebadging efforts.
• Compliance and Escalation Resolution: Address employee relations concerns, handle escalations related to compliance, policy violations or grievances effectively, ensuring timely resolution and communication with relevant stakeholders.
• Performance and Cost Optimization: Monitor and manage bench resources, initiate and track performance improvement plans (PIPs), and take necessary actions to manage non-performance cases promptly to maintain team productivity.

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Qualifications and Experience

• A full-time postgraduate degree in Human Resources Management or a related discipline from a reputed and recognized institution, demonstrating a strong academic foundation.
• Proven experience as an HR Business Partner or in a similar strategic HR role, preferably within the BPS or IT services sector, working closely with business leaders to influence HR strategy effectively.
• Exceptional business partnering skills with the ability to build credible relationships and influence decision-making at senior management levels.
• Strong analytical capability, with keen attention to detail and a results-oriented mindset ensuring follow-through on key initiatives and issues.
• Excellent communication skills, both verbal and written, with a talent for relationship building and collaboration across diverse teams and stakeholders.
• Demonstrable ability to navigate ambiguity and operate efficiently in fast-paced, dynamic environments while maintaining a customer-oriented approach.
• High levels of interpersonal sensitivity, resilience, and a proven team player attitude, contributing positively to a respectful and inclusive workplace culture.

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Competencies and Skills

• Client Centricity: Demonstrates a deep understanding of client needs and delivers tailored HR solutions to enhance business outcomes.
• Passion for Results: Proactively drives initiatives that lead to measurable improvements and fulfills commitments with accountability.
• Execution Excellence: Exhibits strong organizational capabilities ensuring timely and quality delivery of HR programs and interventions.
• Collaborative Working: Fosters a cooperative environment, working effectively with colleagues and stakeholders to achieve common goals.
• Learning Agility: Remains open to feedback and continuously seeks opportunities for professional development and skills enhancement.
• Problem Solving & Decision Making: Applies analytical thinking to identify challenges, evaluate options, and implement effective solutions.
• Effective Communication: Conveys information clearly and persuasively to diverse audiences, ensuring mutual understanding and engagement.

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About Wipro Technologies

As a leading global information technology, consulting, and business process services company, Wipro Technologies is committed to helping clients navigate complex business challenges and drive innovation. Our inclusive culture fosters growth, creativity, and a sense of purpose.

At Wipro, we prize diversity and believe that inclusion enriches our collective strength. We are dedicated to creating an environment where every individual's unique background, perspectives, and talents are valued and leveraged.

This position is part of our Corporate HR function, under the CHRO Office, which champions strategic human capital initiatives.

Join Wipro and be a part of a team that not only values your expertise but also encourages your continued professional growth while contributing to impactful projects within a dynamic organization.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.