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Title:  Process Associate

Requisition ID:  77185
City:  Kolkata
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Description for UHG CS – A4ME - CHAT

Function     :    Operations                     

Job        :          Associate – A4ME- Chat

Location        :    Kolkata, West Bengal

Reporting to  :    Team Leader, United Health Group

 

Candidate Specifications Must :

 

1) Any undergraduate, graduate, post graduate, diploma or equivalent 
2) Very Good written communication skills 
3) Previous experience in the health care processing/chat process is preferred.
4) Experience of 1-2 years if not fresher willing to work with all parameters.
5) Age between 18 yrs - 45 yrs. 
6) Residing in transport boundaries.
7) Willing to work in night shifts a& late evening shifts.

 

*Good to Have:Call Center/Chat Experience.

 

Critical Skills Required:

 

a. Typing speed >=  30 wpm
b. Basic computer knowledge with proficiency in keyboard skills especially with numbers
c. Ability to use the phone system.
d. Customer Service and chat/email soft skills
e. Knowledge of Products  
f. Knowledge of Procedures
g. Familiarity with the computer basics. 
h. Good logical and analytical skills 

Mandatory Skills: Inbound and Outbound Chat .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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