Job Description

Job Description for UHG CS – A4ME - CHAT

Function     :    Operations                     

Job        :          Associate – A4ME- Chat

Location        :    Kolkata, West Bengal

Reporting to  :    Team Leader, United Health Group

Candidate Specifications

Must 

    Any undergraduate, graduate, post graduate, diploma or equivalent 
    Very Good written communication skills 
    Previous experience in the health care processing/chat process is preferred.
    Experience of 1-2 years if not fresher willing to work with all parameters.
    Age between 18 yrs - 45 yrs. 
    Residing in transport boundaries.
    Willing to work in night shifts a& late evening shifts.

Good to Have

    Call Center/Chat Experience.

Critical Skills Required

    Typing speed >=  30 wpm
    Basic computer knowledge with proficiency in keyboard skills especially with numbers
    Ability to use the phone system.
    Customer Service and chat/email soft skills
    Knowledge of Products  
    Knowledge of Procedures
    Familiarity with the computer basics. 
    Good logical and analytical skills 

Principal Job Responsibilities

    Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
    Demonstrate strong work ethics by maintaining confidentiality of information
    Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
    Log Customer calls/chats.
    Provide first level support on medical insurance related queries using documented procedures.
    Identify and provide input on unique or recurring customer problems.
    Ensure proper escalation procedures. 
    Ability to learn and apply detailed procedures
    Working effectively as a team member and facilitate cooperative environment