Job Description
Job Title:  Software Asset Management
Req Id:  87143
City:  Kolkata
State/Province:  West Bengal
Posting Start Date:  8/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • Should be ok withComplete WFO
  • Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
  • Installation and troubleshooting of Operating systems (Windows 10)
  • Assisting users for any issues in their day-to-day IT operations
  • Monitoring the pending tickets and ensure regular updates
  • Troubleshooting 1st level Local network related issues
  • Troubleshooting 1st level laptop hardware related issues
  • Monitor the ticket SLAs and act against the SLA warnings
  • Troubleshoot application related issues
  • Configure & update Antivirus software
  • Resolve all Hardware and Paper Jam Issues with respect to Printers
  • Coordinate with Hardware support teams and resolve any hardware failures in the printers
  • Resolve any issues for the print service due to virus in the network.
  • Basic understanding on working of Active Directory, DNS, DHCP
  • Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.
  • Should have knowledge of software Installation, Updating and Removal.
  • Should have basic knowledge any software license management tool
  • Should have basic knowledge of Excel and reporting.
  • Should have knowledge of Windows patching and troubleshooting on endpoint device.

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Mandatory Skills: ITIL - IT Hardware Asset Management .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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