Job Description
Job Title:  Hardware Portfolio Manager (contract)
City:  Krakow
State/Province:  malopolskie
Posting Start Date:  4/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The Hardware Portfolio Manager is responsible for defining, governing, and evolving the enterprise hardware portfolio for end user devices and accessories. This role sets the strategic direction for device lifecycle management, ensures strong vendor partnerships, maintains accurate and compliant hardware data within ServiceNow, and engages business stakeholders to shape a portfolio that meets current and future needs.

 

Work Environment:

 

  • Working hours: regular shift
  • Onsite/hybrid – from Gdańsk office

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Key Responsibilities:

 

1. Portfolio Strategy & Lifecycle Management

  • Defines the enterprise portfolio strategy for computers, peripherals, and accessories across all user personas and business functions.
  • Establishes lifecycle policies covering introduction, refresh, support, and retirement of hardware models.
  • Ensures the portfolio aligns with security, architecture, sustainability, and operational support standards.
  • Develops a forward-looking roadmap that anticipates technology evolution, business demand, and cost optimization opportunities.

2. OEM & Vendor Management

  • Owns strategic relationships with OEMs and hardware suppliers, ensuring alignment on roadmap, supply chain stability, and product evolution.
  • Leads evaluation and selection of new hardware models using structured criteria (performance, durability, cost, sustainability, supportability).
  • Collaborates with OEMs on future technology direction, pilot programs, and innovation opportunities.
  • Ensures vendors meet contractual obligations related to quality, lifecycle support, warranties, and end of life planning.

3. Service Integration & Catalog Governance (ServiceNow)

  • Works closely with the ServiceNow/Service Integration team to ensure hardware models are accurately represented, normalized, and maintained in the CMDB and product catalog.
  • Oversees catalog governance processes, ensuring timely updates for new models, retired items, configuration changes, and pricing adjustments.
  • Ensures lifecycle metadata (support dates, warranty terms, refresh eligibility) is consistently maintained and audit ready.
  • Partners with Asset Management to ensure alignment between portfolio standards, HAM Pro processes, and operational workflows.

4. Business Engagement & Portfolio Feedback

  • Acts as the primary point of contact for business units regarding hardware needs, feedback, and future requirements.
  • Conducts regular engagement sessions to gather insights on user experience, emerging needs, and pain points.
  • Translates business feedback into portfolio improvements, new model evaluations, and roadmap adjustments.
  • Communicates portfolio changes, lifecycle updates, and standards to stakeholders in a clear and structured manner.

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Skills and Qualifications:

 

  • Strong understanding of EUC hardware, lifecycle management, and persona based device strategy.
  • Experience with OEM engagement, vendor management, and contract negotiation.
  • Familiarity with ServiceNow (especially CMDB, HAM Pro, and catalog management).
  • Analytical mindset with the ability to evaluate performance, cost, and lifecycle data.
  • Excellent communication and stakeholder management skills.
  • Governance oriented approach with attention to compliance, documentation, and audit readiness.
  • Ability to balance user experience, operational efficiency, and financial considerations.
  • Prior experience in EUC, hardware portfolio management, IT Asset Management, or related operational roles.
  • Demonstrated success managing hardware standards, vendor relationships, and lifecycle processes.
  • Experience working in large enterprise or regulated environments (e.g., healthcare, finance, energy) is highly desirable.
  • Familiarity with ServiceNow and hardware catalog governance processes.

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Equal Opportunity Employer:

 

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

 

Internal Reporting and Whistleblower Protection:

 

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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Mandatory Skills: ITIL - IT Hardware Asset Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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