Job Description

Join Wipro as a Quality Analyst in Cracow and elevate your career!

At Wipro, we empower our employees to create their own career paths. With almost +900 professionals in Poland supporting more than 45 clients, we provide a unique environment where learning, innovation, and collaboration thrive.

Location and Work Mode: Hybrid working model, with only two days in the office in a week from Cracow

Type of contract: Contract of Employment 

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Key requirements:

• Proficiency in French language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• At least 1 year of experience in customer service, compliance or quality monitoring
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets
• Bachelor’s degree in any relevant field

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Main responsibilities:

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Lux med)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Capital pension Plan (PPK) up to 4% of employer contribution
• Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
• Co-financing for glasses
• Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills)
• Employee Assistance Program and Fit app for wellbeing
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
• Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run
• Integration and cultural events for employees
• Performance based Reward and recognition programs

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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