Job Description

Lead complex change and business transformation engagements, combining programme delivery, senior client engagement and business development. The role is accountable for shaping practical change strategies, mobilising and managing delivery, building trusted client relationships, and contributing to account growth across Malaysia and the wider region.

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Key responsibilities

Client engagement and advisory

• Serve as a trusted advisor to client sponsors, programme leaders and senior business stakeholders.
• Lead executive discussions, discovery sessions, workshops, steering committee updates and decision-making forums.
• Translate business priorities and transformation objectives into clear change, engagement and adoption interventions.
• Build and sustain strong relationships across business, technology and programme teams, managing expectations and resolving issues constructively.

Programme and delivery leadership

• Lead complex change and transformation workstreams from mobilisation through implementation and adoption.
• Establish delivery plans, governance, milestones, resource requirements, quality controls and reporting routines.
• Manage scope, budget, risks, issues, dependencies and delivery performance, escalating decisions where required.
• Coordinate multidisciplinary teams and ensure outputs are integrated with the wider programme plan and business outcomes.
• Drive high-quality, timely delivery while adapting the approach to client context, programme maturity and emerging priorities.

Change and transformation leadership

• Develop evidence-led change strategies covering stakeholder engagement, leadership alignment, communications, readiness, capability building, adoption and reinforcement.
• Lead current-state and future-state analysis, stakeholder assessments, change impact assessments and organisational readiness reviews.
• Define targeted change journeys and interventions for different stakeholder, role and user groups.
• Identify behavioural, organisational and operational barriers to adoption and develop practical mitigation actions.
• Establish meaningful adoption measures and contribute to benefits realisation and transition-to-business planning.

Business development and account growth

• Support account planning and identify opportunities to expand consulting services within existing client relationships.
• Lead or contribute to qualification, solution shaping, effort estimation, commercial inputs, proposals, RFP responses and client presentations.
• Develop client-specific points of view, transformation roadmaps and value propositions.
• Partner with account, industry, technology and delivery leaders to convert client needs into credible consulting opportunities.
• Contribute to pipeline development, sales conversations and pursuit governance.

People and practice leadership

• Lead, coach and mentor consultants, providing clear direction, feedback and quality assurance.
• Support workforce planning, recruitment and capability development for change and transformation assignments.
• Create and improve reusable methods, tools, accelerators, case studies and thought leadership.
• Promote collaborative ways of working, inclusive leadership and strong consulting standards.

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Required experience and qualifications

• Typically 10+ years of relevant experience in management consulting, business transformation, programme management or organisational change, including leadership of complex client engagements.
• Demonstrated experience leading large-scale digital, technology-enabled or enterprise transformation programmes.
• Strong programme management capability across planning, governance, financial management, resourcing, risk, issue and dependency management.
• Proven ability to engage senior executives, facilitate difficult conversations and influence decisions without relying on formal authority.
• Hands-on experience developing and delivering change strategies, impact and readiness assessments, stakeholder engagement, communications, learning and adoption interventions.
• Experience shaping consulting solutions and contributing to proposals, RFPs, sales pursuits and account growth.
• Experience leading multidisciplinary teams and managing delivery across client and partner organisations.
• Bachelor’s degree in business, management, organisational psychology, human resources, communications, engineering or a related discipline.

Preferred experience

• Experience in energy, utilities, oil and gas, chemicals, manufacturing, infrastructure or other asset-intensive sectors.
• Experience supporting ERP, SAP, asset management, data, operating model, process or digital transformation initiatives.
• Professional change management certification, such as Prosci, APMG Change Management or an equivalent credential.
• Professional certification in programme or project management, such as PMP, PRINCE2 or MSP.
• Experience working in Malaysia and across culturally diverse, regional or global teams.

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Core capabilities

Success in the role

• Client sponsors view the Senior Manager as a credible, pragmatic advisor who helps move decisions and delivery forward.
• Change interventions are specific to the affected stakeholder groups and lead to measurable readiness and adoption progress.
• Engagements are well governed, commercially controlled and delivered to agreed quality, scope and outcomes.
• New consulting opportunities are identified and shaped into a qualified pipeline and credible client propositions.
• Team members receive clear direction, develop their capability and consistently produce high-quality work.